VPNs fall into many categories, the biggest is Consumer vs. business. Business VPNs are run by large companies for their employees. Typically they connect remote employees to the head office, and they may also be used to connect different buildings in different cities to form one big company-wide network. This page is about consumer VPNs, employees of a large company have their own tech support and don't need anything from me.
The two halves of a Consumer VPN are the VPN client and the VPN server. Both terms refer to software, but oftentimes a computer is dedicated to function as a VPN server, so the hardware and software can be thought of as one and the same. The VPN client software connects to a computer running VPN server software. Typically, the VPN client software runs on your devices: phone, tablet, laptop, desktop computer, etc.
With Consumer VPNs, the servers are provided by a VPN company such as Mullvad, ProtonVPN, NordVPN, IVPN and hundreds more.
The connection between VPN client software on your device and a VPN server, somewhere on the Internet, is referred to as a "tunnel". When it is working as designed, all data entering and leaving your computing device travels through the tunnel and is encrypted/decrypted by the VPN software at each end. The term tunnel is quite good, as it illustrates that only the two devices at each end of the tunnel can see the data. To anyone/anything outside the tunnel, all they see is encrypted useless junky bits.
Who is outside the tunnel? The router you are connected to and the ISP connecting it to the Internet. If you are in a public coffee shop, your fellow coffee drinkers are outside the VPN tunnel. Blocking spying by an ISP is especially important in the US, where ISPs are allowed to spy on their customers and sell that data. For details on this see, Internet Service Providers Collect, Sell Horrifying Amount of Sensitive Data, Government Study Concludes by Karl Bode (Oct. 2021).
That a VPN hides everything from the router and the ISP is how people in China can interact with the rest of the world. It is also how students in a school can bypass restrictions and see websites that teachers try to block.
Routers are computers and some routers can function as VPN client, some can function as a VPN server, some can do both and some can do neither. Most likely the router provided by an ISP can not do either function. The advantage to using VPN client software in a router is that all the devices connected to the router are protected by the VPN tunnel created by the router. This can protect devices, such as a Smart TV that are not able to run VPN client software on their own. There are two reasons to use a VPN server in a router. The first is to provide a secure way to access the devices in your home when you are away from home. The other reason is to use your home router as a free replacement for paid VPN providers. Again, when away from home, you can connect to the VPN server software in your home router and use that secure, encrypted tunnel to hide your activities from the devices near you. Note however, that this does let your home ISP spy on you.
Some people have argued that since a "secure" website (using HTTPS) prevents others from reading the content of web pages, there is little need for a VPN. However, others can still tell which websites you visited. In some cases, just the website name gives away too much information. And, websites are not the only thing on the Internet. With mobile apps, for example, you can not tell if data is being transmitted securely or not.
In addition, a VPN will change your public IP address, so you can pretend to be in a different physical location.
Picking a VPN provider is mind bogglingly difficult. See one attempt and another and another and another and another and another and another and another. Even agreeing on the criteria to judge them with is impossible. I have my opinions on good/trustworthy VPN providers, email me for my suggestions. The big danger in picking a VPN provider that is not trustworthy is that they can spy on you, in the exact same way that an ISP can spy on you when you are not using a VPN.
If you are using a VPN on a device capable of both Wi-Fi and 4G/LTE/5G (pretty much every smartphone) it is best to disable the network connection that is not connected to the VPN. There is always a chance, especially on iOS, that data can leave the device on the network without the VPN.
New to VPNs? See my article An introduction to six types of VPN software from 2017. I also wrote A Defensive Computing term paper on privacy: VPNs, Tor and VPN routers in 2016 which offers an introduction to VPNs and Tor.
DOWNSIDES TO VPN
On rare occasions a website will refuse to load when you are using a VPN. This screen shot is an example. It says "Access Denied", but the actual problem was the VPN. The error message is very likely not to say that the VPN is the problem. Note that while a website can detect a VPN, this is not always perfect. It may well be that one VPN server is blacklisted but another, from the same VPN provider, is not. Trial and error is needed. Instead of being completely blocked, some websites may just require extra identification when using a VPN.
A VPN will slow down your Internet connection, but it should be quite rare that the slowdown is noticeable. If the speed is noticeably slower, try connecting to a different VPN server, one that is physically close to you. Some VPN software handles this automatically, that is, it tries to find the fastest available server for you automatically. If you prefer manually picking a city or country that you would like to connect to, some VPN software will show you how busy each available VPN server is, in that city/country.
I suppose just having to turn the VPN on and off is a downside for some people. There are some VPNs that can be configured to start automatically when the computing device boots up, but I am not a big fan of the concept. For devices, like all of mine, that are frequently off-line, the VPN client software should be able to wait patiently until the device goes on-line again and then automatically re-connect. Sometimes this works, sometimes not.
VPN tunnels can break, even when the Internet connection is alive and well. So, if you are doing something sensitive, you need to watch the icon that indicates that the VPN is currently connected.
IS THE VPN WORKING?
If you are using an iOS device (iPhone, iPad) then it is fairly certain that the VPN is not working. This is a long story that boils down to not trusting any VPN on iOS because they all leak data outside the VPN tunnel. This was first reported by ProtonVPN in March 2020 for iOS version 13. See VPN bypass vulnerability in Apple iOS. I blogged about this in May 2022: VPNs on iOS are a scam and kept updating my blog through August 2022. Security company Disconnect wrote about the problem in March 2022. See Leak advisory: Apple and *All* iOS App Developers Are Able to Unmask VPN Users.
Things to test before and after connecting to a VPN:
A deeper audit of the VPN requires a router that can display the details of individual sockets/connections. Very few do. My preferred router, the Pepwave Surf SOHO does, as do all Peplink routers.
Choosing a VPN - Software Features top
The tech press generally evaluates a VPN based on speed, price, logging and the number of servers. All of these criteria are wrong.
Choosing a VPN - Other Criteria top
There is more to choosing a VPN provider than just software features.
WHO OWNS THE VPN COMPANY?
UNIVERSITY of MICHIGAN RESEARCH
This paper, VPNalyzer: Systematic Investigation of the VPN Ecosystem by researchers at the University of Michigan is long and dense and looks at a number of criteria never found in the tech press. They wrote their own software to perform assorted technical evaluations of VPNs. Their software ran on Windows, macOS and Linux, so nothing in the paper applies to iOS or Android. They studied 80 different VPN providers. Some findings (there is much more) are below.
Finally: You don't see this every day. In April 2022, the Windscribe blog featured a puff piece on the founder of the company: Who is Yegor Sak? The Man Behind The Meme by Catt Garrod. The article included this: "I started using VPNs in 2009 for my daily Internet activity ... This led me to learn all about what VPNs can and cannot do ... The one that stood out as different and I personally used for years was IVPN. Windscribe was very much inspired by how that company was operated: solid apps, no marketing speak, brutally honest information on capabilities and limitations.".
Block Ads/Tracking While Using a VPN top
As a rule, the job of blocking ads and/or trackers falls to your web browser and its extensions. But some VPNs can do this too. One advantage of VPN blocking is that it applies to the entire operating system, not just one web browser. If you connect to one of these VPNs from a router, it can block ads/tracking on any device connected to the router. The downside of any such blocking (in a browser or a VPN) is carving out exceptions to the rules.
These VPNs do blocking:
FYI ON LOCATION HIDING top
All VPNs claim to hide your physical location and/or let you appear to be somewhere else. This stems from the fact that, with a live VPN connection, all data going to/from the Internet passes through the VPN server. Your pubic IP address is that of the VPN server not your home or office. In the old days this was sold for the anonymity it offered. Later, it was sold so that people in the US could listen to the BBC.
But the claim predates smartphones, spy machines that they are. A smartphone can locate itself using GPS, Wi-Fi, cell tower location and probably even Bluetooth (not sure). I have tested Wi-Fi based locating and found it extremely accurate. So, if the phone knows where you are, who is to say whether it leaks this information to the outside world. And the outside world, on a phone or a desktop computer, is not just websites. Modifying your public IP address is not the be-all and end-all that it used to be. It is still a good thing, but it may no longer be sufficient.
The June 2022 issue of Unredacted Magazine had a story about this. The anonymous author is a privacy enthusiast. He uses a router with VPN client software, and the router makes a VPN connection that all LAN side devices pass through. One of the LAN side devices is an Xbox that is Ethernet connected to the router. You might think that the outside world only knows about the physical location of the VPN server. That's what the author of the article thought ... until he checked his Xbox Account Settings page and found a picture of the apartment complex where he lives with a pin in it indicating his apartment. It turns out that the Xbox uses Wi-Fi and that it can not be disabled. The Xbox was spying on him. It listened to all the SSIDs and MAC addresses being broadcast by the routers of his neighbors and calculated his location. VPN be damned.
If hiding your location is really important, it is best to use a device without Wi-Fi or GPS or Bluetooth. On a smartphone or tablet, disable them and hope the phone operating system honors your request. On a cellphone, airplane mode should prevent it from contacting cell towers. I say "should" because I don't know how to verify this. Even if you can not make or receive a phone call, that does not insure that the phone is not communicating with a cell tower. After disabling Wi-Fi, GPS and Bluetooth, re-boot the device to insure that it is not still using a recently detected location.
Clearly, Ethernet is your friend here. iPhones and iPads can use Ethernet with an appropriate adapter. Likewise there are USB type A and USB type C adapters for Ethernet that can be used with any computing device with a USB port.
To put this in perspective, the strongest option is preventing the operating system from knowing where it is. If this is not possible, then you need to try and prevent the operating system from giving the location to applications and to web browsers. In the case of browsers, there are probably configuration options in both the browser and the operating system for this. For more on this, see the Location Tracking topic on the main page.
Windows 10, for example, offers OS level configuration options for Location in System Settings -> Privacy -> Location. In the resulting panel, insure that everything is off. On a lower level, Windows users should probably disable the Windows Geolocation service (a.k.a. lfsvc). The description says that it "...monitors the current location of the system and manages geofences (a geographical location with associated events). If you turn off this service, applications will be unable to use or receive notifications for geolocation or geofences." There may be a down side to disabling this service, I have not tested this extensively. But, I doubt it.
As an example of browser location settings, consider the Location settings for the Chrome browser (the screen shot is from Chrome 93 on Windows). You can access the location settings directly at chrome://settings/content/location. Here is where you control whether the Chrome browser is allowed to tell websites the location of the computer/phone/tablet. This assumes that the operating system and the browser already know the location. One slip-up in configuring this and a VPN can no longer hide your location from a website.
An article on this: How does my browser know my real location when I'm on a VPN? by pcwrt (January 2021).
I have yet to see any VPN provider mention that location blocking should be configured in both the operating system and the web browser that you use. That would burst their marketing bubble.
Fighting with the operating system and the browser is complicated, error prone and, even if done right, involves some trust that the software is doing what its told. The safer approach is to insure the operating system can not learn its location in the first place. Ethernet is your friend.
You can increase your anonymity by using a VPN inside a VPN. Start with a normal Operating System level VPN. Then, while it is connected, use a web browser that has a VPN extension for a different VPN provider.
How does this protect you? The OS level VPN company will only know that you connected to the Browser VPN company. They can not see anything that you do in the browser. The Browser VPN company can see what you do (like any VPN provider) but they do not know where you are. They see you as a customer of the OS level VPN provider. They may, however, know who you are.
If you can be anonymous to the Browser VPN company, all the better. Perhaps the Browser VPN has a limited free tier or a free trial that can be used without providing personal information. Or, you can pay for some VPNs with cash or a gift card. I would avoid any VPN provider that only offers a free service.
Not all VPN companies offer a web browser extension.
NordVPN calls theirs a VPN proxy extension and it works with Chrome, Edge, and Firefox.
Microsoft's Edge browser will soon have a free VPN called the Edge Secure Network. The free tier limits data to 1 gigabyte per month. Worse, however, is that Microsoft requires users to be signed in to a Microsoft account to use the VPN. So, no anonymity there.
TunnelBear has extensions for Chrome and Firefox. It is a paid service with a limited free tier.
Windscribe has extensions for Firefox and Chrome. It too, is a paid service with a limited free tier.
The Opera browser has its own free VPN as part of the browser itself, no extension needed.
The Epic browser includes a free VPN and it can be installed on Android, iOS, Windows and macOS. That said, I am not familiar with it at all.
Not all browser VPN extensions are limited to just the browser, some work at the Operating System level and thus can not provide a VPN inside a VPN. This is true for the ExpressVPN browser extension and the Mozilla VPN. On Android and iOS, Brave includes a VPN (powered by Guardian) that also works at the operating system level.
Another option for double protection is offered by the desktop (Windows, macOS, Linux) versions of the Brave browser which includes access to the Tor network, no need to install an extension. The option is called "New private window with Tor".
A third approach is to run a normal Operating System level VPN on your computing device, while it is connected to a router that has its own VPN connection. This is most secure when each VPN connection is to a different VPN company.
USER EXPERIENCES top
The experience of using a VPN varies drastically, not only from company to company, but even from operating system to operating system with the same company. With that in mind, this haphazard section offers some insight into the user experience on a particular operating system with a particular VPN provider.
ProtonVPN on Windows 10
Software version 1.26.0 March 2022
--The software update process is excellent. You are notified that a new version is available but you are not forced to update. You are told about the new features before doing the update. The update process is painless, just click on a link and, if running as a restricted user, enter the password for an admin user.
--There is a quick connect button that connects you to a fast server that is chosen for you. You can also configure profiles to connect to specific servers. You can not have a profile connect to a specific US state, only to an individual server in the state. That is, you have to pick server TX#34 or TX#35 rather than Texas. The profile also lets you chose the type of VPN: WireGuard, OpenVPN with TCP, OpenVPN with UDP or Smart, which lets them chose for you. Smart is what they suggest. Before you connect, there is a list of your profiles. For each profile, it shows you how busy that specific server is, both as a graph and as a percent. A percent of what? It does not say. Maybe CPU usage, maybe bandwidth, maybe both. Dunno.
--While connected, you can see the pubic IP address of the VPN server you are connected to, the data transmission rate, the total amount of data sent/received (referred to as "Volume"), how long you have been connected and the type of VPN. Some of this information is only shown on the map which makes no sense. What is really nifty is that it shows the current load on the server (again, load of what?). So, the server you are connected to may have been lightly used when you first connected, but now it could be very heavily used so you may want to connect elsewhere. It is very rare to see current server load information in real time.
--Navigation within the app is annoyingly inconsistent. There are two tabs, Countries and Profiles. Fine. But all the other stuff is scattered. Some of the other options exist as small buttons in the Countries tab. The rest are accessed with the three horizontal lines in the top left corner, then clicking on Settings. It is as if one group created the app, then it was turned over to a different group to maintain it and they had different ideas on navigation. One small button in the Countries tab is an on/off for the Secure Core feature. Another is for NetShield which can be set to block nothing, block only malware or block everything: ads, trackers and malware. The last button configures the Kill Switch which can be On, Off, or Permanently On.
--There is a custom DNS option but it only takes an IPv4 address for input. It claims to support Private DNS but all private DNS providers give you a host/server name, no one uses IP addresses This seems half baked.
--A big part of the user interface is a map of the world that struck me as useless and lame. While I was connected to the West coast of the US, the map showed me in Kansas. You can get rid of it (look for a tiny arrow pointing to the left).
ProtonVPN on iOS version 15.5
Software version 3.1.3 May 2022
--User Interface: There are five buttons along the bottom. The easiest is Quick Connect which connects to whatever VPN server the software thinks is best. Countries is self-explanatory, which you click on a country you see the list of all their servers in that country. For each server you see the city it is in and a percentage, which I have to assume is how busy the server is. Click on a server to connect to it. The Map button strikes me as useless.
--Profiles: The Profiles button presents a list of profiles. You are not shown the type of VPN used by any of the profiles. Profiles that connect to a specific server, only show the country and the server number. They do not show the city where the server is. Even when editing the profile, the city is not shown. You can make up for some of this missing information in the name of the profile. Instead of one specific server, a profile can also connect to the Fastest server in a country or a random one. After not using the app for a while, I could not figure out how to edit a profile. There is an edit button tucked away in the corner of the screen.
--Features: The app supports WireGuard, IKEv2, OpenVPN with UDP and OpenVPN with TCP. The default is "Smart", which means the app chooses the protocol for you. The NetShield feature can block either malware alone or malware, ads and trackers (great). There is a Kill Switch and an option to Allow LAN connections (I did not test it). Debugging is built into the app. In the Settings section, it can show three different logs: Application, OpenVPN and WireGuard.
--While connected: a green stripe (good color choice) confirms the VPN is connected. You see the public IP address of the server, the city it is in, its number, the protocl being used and how long the VPN has been connected in what seems to be HH:MM:SS format. Again, nothing is explained. The Quick Connect button changes to a Disconnect button while the VPN is connected.
--Problems: The Always-on VPN option is not an option. Its always on. I don't like this on a conceptual level. Also, I suspect it may not interact well with the Airplane Mode feature. Worse is that in testing I did in May 2022, the VPN seems to have leaked. In fairness, I suspect this is an iOS problem not a ProtonVPN problem. However, their tech support has been less than ideal. The details are here.
OVPN on Windows
Software version 2.0.0 and 2.1.0 April/May 2022
--Installation: There is a huge installation problem. Now that their software includes WireGuard, it MUST be installed while logged on to Windows as an administrator. It can not be installed if the currently logged on Windows user is restricted/standard. In and of itself, this is not a huge big deal, but two decisions by OVPN make it much worse. The first is that they don't tell you this. You have to complain to tech support that the installation failed, provide them with debugging information (which you have to do on your own, unlike when the app is running) only to find out later the real cause of the problem. Both the software and their website should warn people about this, neither does. Adding insult to injury, when the software detects a new version, it will not let you continue to use the old version. This is no way to run things.
--Features: The interface for picking servers manually is great, it shows both how busy each server is and the ping time to the server (screen shot). On the other hand, the scrollbar for scrolling through the list of servers is much too narrow. It can also chose the best server in a country of your choice, or just chose the best server, period. Once connected, there is no indication of how busy the server is. Usually you can pick individual servers to connect to, but on one computer, it only let me connect to the best server in a specified country, not sure why. There is a question mark next to every configuration option that takes you to a dedicated web page with an explanation of what that option is. Great. (screen shot). There is a Support feature that lets you describe a problem and report it to them, optionally with logs and diagnostic data. Nice touch. There is also a button to show the log files. The software keeps two different types of logs on your computer. The Kill Switch is on by default (good). IPV6 is off by default (good). Launch on boot is on by default (not my preference). The software supports OpenVPN and WireGuard. OpenVPN is the default and it can run with either UDP or TCP which is pretty standard. Only a single port is supported for OpenVPN (but they are different for UDP and TCP). While connected, the app has two different graphs of bandwidth usage. There is an icon in the system tray. When connected, it is green, when disconnected it is yellow. Good choice of colors. When connected with OpenVPN, you can not access devices on your LAN. Tech support was great when I asked about this, they said that with the WireGuard software from WireGuard, you can connect with LAN devices. I did not try it.
--Wireguard: Wireguard is a constant problem with OVPN. Very often it fails to connect due to key management. Other VPN providers do not seem to have this problem and I do not fully understand it. To fix it, you have to logon to the OVPN website and expire old keys. The error handling for this is not the best. For example, the first time I tried to connect with Wireguard on a Windows machine, it just ignored me. There was no error message and no VPN connection either.
OVPN on Android version 12
App software version 0.8.0 released Feb. 10, 2022. Observations from May 2022.
Originally OVPN relied on open source OpenVPN software on Android. Now, they now have their own app (it was first released in 2020). The app only supports WireGuard and has relatively few features. That said, it does have two features that I consider important: it can block ads and trackers (always does both) and it can hide you on the LAN. On the other hand, I did not like how it handles WireGuard keys. While you can install the OVPN software on an unlimited number of devices, there can only be six active WireGuard keys and I often maxed out. When this happened, the app failed to connect and the error message was useless. More than once I had to logon to their website and delete one of the active WireGuard keys before I could connect.
--Connecting: VPN servers can be chosen for you automatically, or you can pick your own manually. The automatic approach requires you to first choose a country, then the software will pick a server in the country for you. Each country is identified with a "ms" number. What the number is, they don't say. It is probably the ping time to a server in the country. To pick a favorite server (it does not keep a list of your favorites) manually you first select a country, then it shows all the cities in the country with, again, a ms number. When you select a city, it shows all the servers in that city along with a percentage, which I assume is the server load. Based on using their Windows software, their servers are never very busy, which is great.
--While connected: it shows the city, country and IP address of the VPN server (screen shot). It also shows how many minutes you have been connected. Nothing else. There is no speed or bandwidth information. It is annoying that the blue circle rotates all the time. On Windows, a similar blue circle only rotates when making a connection, then it stops once connected.
--Configuration: There is a toggle option to Block ads and trackers. There is another toggle option to "Communicate with LAN devices". i did not test this.
OVPN on iOS version 15.5
App software version 0.5.0 dated Feb. 2022. Observations from May 2022.
The user interface on iOS is, by and large, a duplicate of the user interface on Android (see above). Here too, only WireGuard is supported. As on Android, there is an option to block ads and trackers (only does both). However, it does not have the an option for blocking LAN side communication. Maybe this is unnecessary as a recent addition to iOS was the ability to block LAN side communication? I am not sure.
Windscribe on Windows 10
Software version 2.3.16 April 2022
It does not display workload information for individual VPN servers (their Android app does). There is a link to download the software at windscribe.com/download but there is no link to any installation instructions. That said, the installation process is painless. On Windows 7, there is no way to get an icon for the software in the system tray. You either see the software on the task bar or you see nothing at all. And, while the taskbar entry does change to indicate the connected status, the change is very subtle and easily missed. On Windows 10, there is a system tray icon. Some setup options are in the section with the list of servers, other options are in different sections you find in the hamburger menu. So, inconsistent. The index of sections in the hamburger menu is icons rather than words which I find a constant annoyance. The list of countries to connect to seems haphazard and is a lot to scroll through. The software can be installed by a restricted/standard user and yet it includes Wireguard. This is different and much better than OVPN (above). The app is ugly. The app does not have a standard Windows title bar which makes it hard to move it around the screen. It is hard to scroll in the app because the scrollbar is far too narrow. Tip: make the app window taller to avoid vertical scrolling.
--Features: There is a MAC spoofing option, which is unusual and might be a good thing, but there is no explanation of it in the app. There are five different VPN protocols to chose from. It is confusing however that OpenVPN with UDP is called UDP (same for TCP) in the app, so unless you do some homework, no idea it is OpenVPN. Dumb design. Two off-the-beaten-path types of VPN it supports are WStunnel and Stealth. WireGuard and OpenVPN are supported on five different (fixed) ports, which is great. IKEv2 has to use port 500, such is the protocol. Before connecting it does not tell you how busy each server is, but it does show the ping time. This is not all that helpful in finding a city/server close to you. There are no profiles. There is an option to Kill TCP sockets after connection. This is rare and a very good thing. It insures that existing connections between Windows and the Internet are terminated when the VPN is activated, so that everything is forced to use the VPN tunnel when communicating with the Internet.
--DNS: You can use a custom DNS while connected to the VPN which is nice. Their normal DNS service, ROBERT, blocks many ads and trackers. When I need to do something that ROBERT blocks, there is no need to update the ROBERT rules (but you can). Instead, I specify another DNS service in the "DNS While Connected" field. This requires disconnecting and re-connecting before it takes effect, which you are not told.
--While connected: The software tells you very little about the current connection. It does not tell you how long you have been connected, the total data uploaded/downloaded, the current speed or how busy the server is. It does tell you the public IP of the VPN server, the type of VPN (IKEv2 seems to be the default) and the port number. When you disconnect, it tells you how long you were connected and some other bandwidth number. Not sure about what that number is because it is displayed for only a second, literally. Update: By accident, I discovered that if you hover the mouse over the type of VPN or the port number, there is a pop-up telling you how long you have been connected (with no label as to hours or minutes, just a string of numbers) and the amount of data transferred. In which direction(s) was this data transferred? Don't say.
--Firewall: The kill switch is called a firewall, a constant annoyance. There is a toggle for it in the main part of the app. One way the indicator is white/black, the other way it is white/blue. Which is on and which is off is not obvious at all. Elsewhere in the app, ON is indicated by green/black, so inconsistent.
--There is a toggle option to Allow LAN traffic but there is no documentation on it. I searched their Knowledge Base for the option and came up empty. Seems to not work. With it set to OFF, I was able to get to the web interface of my router. I was also able to run a LAN scanning program and see other devices on my LAN. Worse, a LAN scanning program on another device was still able to see my VPN connected PC. This is bad. Tech support at Windscribe said "The logs ... show that you did disable the Allow LAN Traffic option but, the firewall was turned off ... Therefore, despite having the Allow LAN traffic option disabled, when the firewall is deactivated, you will still be able to access your LAN resources" Again, when they say "firewall", they mean Kill Switch. So, somehow the Kill Switch needs to be on for LAN traffic to be blocked. Again, there is no documentation on this which is disgraceful. With the Kill Switch on, some things were blocked, others were not. Ongoing....
--Un-install: An un-install of the app leaves information behind. I used it for a bit, uninstalled it for a while, then when I re-installed the software, there was no need to provide my Windscribe userid/password. It was still on the computer.
Windscribe on iOS version 15
App software version 3.0.0 (262) April 2022
The lack of explanation is a huge issue. Before connecting, some servers have a number next to their name which I assume is the ping time. I have to assume because there is no column heading in the display. Some servers have no number, what that means is a mystery. When I connect to a VPN there is a huge warning "This network is unsecured". What that means, I have no idea. It is not even clear if the message refers to the local Wi-Fi network or the VPN server it is about to connect to. The expanded explanation under this message is: "Unknown is unsecured, meaning you don't wish to use Windscribe while on this network" WTF? After a few times, the "unknown" was replaced with the SSID in my home, so its not complaining about the VPN server. What does it think is wrong with my home network? No idea. Its WPA2 Personal and, trust me, quite secure. While connected to the VPN, the app provides no information at all. For assorted toggle switches, the app uses black/white to indicate OFF and green/black to indicate ON.
--Features: The option to "Show Location Load" is off by default. When enabled, the app shows a green line of varying length under each section of a country (i.e. Canada West) and a green line under each server. What is the green line? Is a longer line better than a shorter one? None of our business, there is no explanation. The app supports three types of VPN: IKEv2, WireGuard and OpenVPN (on either UDP or TCP). With both WireGuard and OpenVPN, six different connection ports are available, a nice defense from blocking.
Windscribe on Android version 12
App software version 3.1.887 May 2022
See a screen shot of the app. When you first login, there is an option to display the password as you enter it. This is helpful for those of us with long passwords. It takes some tweaking, but the app can show both the load and the ping time for each VPN server. The big down side is that there is no easy-to-find documentation on the configuration options. There is a Help section in the app but that links to general help that is not focused on the options in the Android app. OVPN was much better at documenting each configuration option. You can configure R.O.B.E.R.T (their DNS system that blocks ads/trackers and more) in the app, which is great. Compared to their Windows software, the Android app has a better user interface. That said, the version number of the software is in the General section rather than the fairly standard About section. Also, it does not do landscape mode.
--Configuration General options: I always change the "Display Latency" from Bars (the default) to Ms. This takes effect immediately if you are currently connected to a VPN server. One one Android device the Ms did not display at all. Another device was fine. I did not investigate. The "Show Location Load" option is OFF by default. Turn it on. It adds a green line underneath each displayed VPN server. The problem, however, is exactly what does the green line indicate? Is a long line (more green) better or worse than a short green line? If green is good, then more green is better? Or, is it showing the load on the server, in which case a shorter line is better and they should not have chosen a bright green color. This change also takes effect immediately, even if the VPN is active. The option for Haptic feedback is ON by default, I always turn it off. There is a toggle option for "Notification stats" that does not seem to do anything. Speaking of toggle options, they are too hard to toggle. The slider is much too small. The list of servers is presented in geographic sequence by default, which I find sub-optimal. I suggest changing the sort order to Latency so that countries near you sort to the top. That said, this sequencing is far from perfect. Eventually the sorting sequence won't matter to you as you can set Favorite VPN servers that display in their own section of the app. That said, I have lost my favorite VPN servers many times, the last time a password reset wiped them out.
--Configuration Connection options: Connection Mode is perhaps the most important option in this section. It defaults to Auto which uses IKEv2 and port 500. If you opt for Manual, you can chose other types of VPN connections (such as WireGuard) and also pick from a small list of allowable port numbers. The option to "Allow LAN traffic" is OFF by default. This is the more secure default.
--While connected: It says "ON" which is good. It also shows the type of VPN connection (such as WireGuard or IKEv2), the port number and the public IP address of the VPN server. There is no bandwidth information while connected.
--Location Load: Windscribe has a comprehensive status page at windscribe.com/status. I mention it because it too has green lines underneath each VPN server. It also shows the load on the server as a number which makes it obvious that shorter green lines mean a lesser load.
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September 21, 2022
9.1 minutes ago