TAX FILING IN THE US
Many developed countries allow most citizens to file their taxes for free. In the US, this was the stated intent, but the scheme was corrupted. According to Pro Publica, TurboTax tricked customers into paying for tax preparation they could have gotten for free. TurboTax even has a service with the word "free" in it - that is/was not free. US taxpayers owe a debt to Pro Publica for their reporting on this.
May 4, 2023: States Prepare to Send Checks to Consumers Tricked Into Paying for TurboTax by Paul Kiel of Pro Publica. Quoting: "A year after a $141 million settlement with Intuit, the maker of TurboTax ... 4.4 million customers will receive compensation ... TurboTax for years lured consumers with the promise of 'free' tax filing and then deployed a range of tricks and traps to steer them to paying products."
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